PRICES
Our displayed prices include VAT with the ex VAT price shown in brackets.
Information on delivery charges can be seen by following the ‘Delivery Charges’ link from the bottom of this page, likewise
click here for a ‘VAT Help’ information link to see whether you need to pay VAT.
The undertakings from Connevans Limited are in addition to a consumer's statutory rights and do not affect their rights in any way. The prices offered on the
www.Connevans.co.uk website are not necessarily the same as offered for non web sales. In particular the reduced prices offered in the 'SPECIALS' area are only valid for online web orders.
All orders via www.DeafEquipment.co.uk or www.connevans.co.uk require payment by debit card or credit card - VISA, MASTERCARD, MAESTRO, SOLO, DELTA or Electron.
SITE SECURITY
Please don't worry about sending your credit/debit card details via our website. www.connevans.co.uk is secured by 128 bit encryption technology to keep your details safe and has a Thawte certificate to prove it. This means that this information cannot be read by anyone other than Connevans. You can see that the checkout is a secure area of our site because a padlock symbol or key will appear in the bottom of your browser.
SUITABILITY
If you are unsure about the suitability of a product for your particular needs or you require more information on a particular product, please contact Connevans
Customer Services who will be able to help with advice on suitability, technical information and specific applications.
AMENDING ORDERS
Orders may be amended up until the time your order is despatched. Our shopping site software allows you to change/cancel your order within half an hour during office hours and up to 23.30pm in the evening and at weekends - to amend an order either login and follow instructions or if already logged on click on your name at the top left of the screen. If your order is no longer open, as we process orders promptly during the working day, please contact us
immediately.
DELIVERY TIMESCALE
All delivery timescales refer to working days and are from the day of despatch NOT the day we receive your order. If we have the items in stock, for orders received before 13.15 hours UK time, on a working day, we aim to despatch the same day. However due to the variety of our product range, in particular with colour options, we are unable to hold every option in stock. Likewise because some of our product range is manufactured to order we cannot manufacture and despatch in the same day!
Products are marked as 'out of stock' if we are aware that we cannot despatch within a working week. If timescale is important to you please discuss your requirements with Connevans Customer Services, they will help in whatever way possible.
We offer a number of delivery services, the choices available for your location are offered when viewing your basket. Saturday deliveries are available for an additional charge. Please note that delivery timescales refer to working days, Monday-Friday. Next day delivery does not include Saturdays or Sundays.
If there is to be an undue delay with the delivery of your order you will be emailed with details. Please contact
sales@connevans.com should you not receive your order placed with www.Connevans.co.uk within one working week.
Please note that our working days are UK office hours Monday to Friday, excluding bank holidays.
CANCELLING ORDERS
In the United Kingdom Distance Selling Regulations give a customer the right to cancel up to 7 days after the receipt of goods.
RETURNING PRODUCTS FOR REFUND
We hope that you will find purchasing from Connevans a good experience. Should you wish to return an item to us within 21 days and in a fully resaleable condition we will be pleased to raise a refund.
We try our best to process returns within a week of receipt. Please note that we reserve the right to make a standard £15 administration charge to cover the inspection and cost of sending back items returned outside our 21 day returns period unless they are faulty.
Note: We will refund your original delivery charge when a product is received faulty or damaged, but not when a product is simply unwanted or not suitable as this part of our service to you is completed. Likewise, the cost of returning a product is the responsibility of the customer unless it was received faulty or damaged.
RETURNS POLICY
We do not offer a loan or trial service. However to give you peace of mind, orders with Connevans Limited are placed with the assurance that if, for whatever reason, you find the product unsuitable we will refund the cost of the product providing it is received by Connevans in an ʻas newʼ resaleable condition in the original undamaged product packaging. The product must be returned with proof of purchase and a covering letter explaining the reason for return, to arrive with us within 21 days of invoice date.
This offer of refund does not apply if you have used the products other than to assess whether they are satisfactory. Our definition of ʻas new resaleable conditionʼ includes being returned as originally packed with the original instruction booklets which have not been written in ‒ a repackaging charge will be made if we have to re-coil leads neatly or replace missing plastic bags or internal packaging etc. The Shipping and Order Processing charge will not be refunded.
We reserve the right to make a repackaging charge for products which have been ʻcut outʼ of specialised packaging for evaluation. If the product is not returned to us in a fully resaleable condition, we may deduct up to 30% of the original selling price from the refund amount or refuse a refund.
Items not covered: items ordered by special request, products that for hygiene reasons are unsuitable for return/refund and goods ordered against our advice.
RESPONSIBILITY FOR LOSS OR DAMAGE
Connevans naturally accept no responsibility for loss of or damage to a customerʼs parcel until it has been safely received at our factory. Customers are advised to return equipment adequately packed and covered by appropriate insurance. Packing material is available for purchase if required.
SHORTAGES OR WRONG ITEMS
Please notify Connevans Limited of any shortages or wrong items within 2 days of delivery, please keep all the packaging for later inspection if required - if we have supplied the wrong item we will arrange collection.
DAMAGE OR NON-DELIVERY CLAIMS
If a product is received damaged in transit please also keep all the packaging for later inspection and tell us within 2 days of delivery - a digital photograph of the damaged parcel is helpful.
No responsibility for parcel loss can be accepted unless non-delivery is reported within 14 days of receipt of invoice.
GUARANTEE
Connevans Limited undertakes that if any defect in materials or workmanship occurs in the product within TWELVE MONTHS from the date of purchase it will be repaired or, at our discretion, replaced free of charge within the UK. This applies only if the product has been correctly used and has not been damaged through misuse, accident or neglect and has not been modified or repaired by anyone other than Connevans Limited. Consumables such as batteries, shoes and leads, etc. are not covered by this guarantee. Costs of returning product under guarantee are normally the responsibility of the purchaser. Overseas purchases may be liable to the cost of overseas return.
CONNEVANS SERVICE PROMISE
We make you a service promise that for equipment manufactured by Connevans: on normally chargeable repairs, should your equipment be on our premises for more than one working week no charge will be made.
Please note that this service promise does not apply to merchandised items (sorry!).
EXTENDED WARRANTIES
fmGenie and Phonak transmitters and receivers are covered by a two year warranty as standard; extended warranty may be purchased but must be done either at the time of equipment purchase or within one month of purchase.
Please note that extended warranty only applies to the main equipment and not to accessories such as modules, leads or chargers.
RETURNING EQUIPMENT FOR REPAIR
Please include your name, address (surprisingly some people don't!) together with a daytime telephone number, details of when you purchased the equipment from Connevans Limited and a description of the fault. Connevans naturally accept no responsibility for loss of or damage to a customer's parcel until it has been safely received at our factory. Customers are advised to return equipment adequately packed and covered by appropriate insurance.
For repairs outside of warranty please include full details of the problems you are having with the product. If you decide not to proceed with the repair we will charge for the return of products and reserve the right to levy an inspection charge - full terms & conditions available on request.
WARRANTIES ON REPAIRS
On repaired serialised items manufactured by Connevans, if the product has been correctly used and has not been damaged through misuse, accident or neglect and has not been modified or repaired by anyone other than Connevans Limited, we will give you up to 6 months warranty on the repaired item, subject to the age of the equipment – please note that this repair warranty does not apply to merchandised items (sorry!).
Equipment less than 5 years old – repair warranty 6 months.
Equipment less than 8 years old – repair warranty 3 months.
Equipment greater than 8 years – we are happy to repair it, but it is only warranted that the repair will work when you get it back (i.e. 3 weeks if you want to put a time on it).
How do you work out how old a piece of equipment is? There is an 8-digit serial number on all items manufactured by Connevans – the first four digits are the date of manufacture. For example: The serial number on an item might be: 96021362 – this item was made in February 1996, i.e. the first two numbers are the year, the second two are the month. Older equipment has the first two digits for the month and the second two digits the year. Naturally, your warranty runs from when you buy the equipment not from when it was manufactured, but it is useful to know.
SPECIFICATIONS
In accordance with its policy of progressive product design, the Company reserves the right to alter specifications and/or appearance without notice. All offers of guarantee and servicing arrangements apply to the UK/EU only.
COLOURS
Colours shown are for indication only and may not be exact due to variations in studio processes.
E&OE
